First "hate" message
Yesterday, I had my first "hate my consultant" message.
A client of mine, wants to buy a pair of transitional lenses. In truth, she already bought them, and the eyeglass store called us to ask us how we were going to make these payments. Because the client visit was already done, and there was no mention of needing glasses, AND the client is so new, I wasn't actually able to approve these transitional lenses.
Well, my client ALL week has been focusing her attention on getting these glasses. I've talked to her case manager and the eye doctor and they've advised she doesn't need the glasses. After further thinking and investigating I advised my client that I would allow up to $200 for a pair of glasses. Her case manager knows of a place where medicare can bulk bill, and she can get a pair for under $200. The issue is, is she wants the fancy pair.
I called her yesterday to let her know that I wouldn't be paying for $400 glasses. She stated that she'd buy them herself. I asked her where she was going to get the money, since all the funds are sent to us. (Lucky for me, I put a stop on his bank accounts that he's not currently using). She stated she was going to go to the bank and do this. I told her I wasn't going to be paying for it. She got all upset and stated "I will just cut myself then." I said "no, that isn't necessary." She then stated "you don't want me to cut myself do you?" And I said "no, I don't want that to happen." And she stated, "you tell my case manager I'm going to cut myself if I don't get these glasses." I let her think a little, and then she ended up hanging up on me.
When I got off the phone with her, I contacted her case manager. I just wanted her to know what was going on, and to get some feedback as to what behavioral steps we can take. She was in agreeance with me about the $200 glasses, and advised her care worker had already set up an appointment this week to see an eye doctor and be fitted for glasses. Whether she'll attend, and purchase the glasses, that's another story. But I told her what she had stated about cutting herself, and using emotional manipulation. There was nothing I could do, or the case manager could do, but I advised that I wouldn't be contacting my client, in regards to this issue. I would be waiting to find out what happens after Tuesday.
As soon as I got off the phone, I checked my email, and there was a message from the contact centre. In the message, it was a "I hate consultant DB, I want a male consultant." I just shrugged my shoulders and said to myself "I must now be initiated."
A client of mine, wants to buy a pair of transitional lenses. In truth, she already bought them, and the eyeglass store called us to ask us how we were going to make these payments. Because the client visit was already done, and there was no mention of needing glasses, AND the client is so new, I wasn't actually able to approve these transitional lenses.
Well, my client ALL week has been focusing her attention on getting these glasses. I've talked to her case manager and the eye doctor and they've advised she doesn't need the glasses. After further thinking and investigating I advised my client that I would allow up to $200 for a pair of glasses. Her case manager knows of a place where medicare can bulk bill, and she can get a pair for under $200. The issue is, is she wants the fancy pair.
I called her yesterday to let her know that I wouldn't be paying for $400 glasses. She stated that she'd buy them herself. I asked her where she was going to get the money, since all the funds are sent to us. (Lucky for me, I put a stop on his bank accounts that he's not currently using). She stated she was going to go to the bank and do this. I told her I wasn't going to be paying for it. She got all upset and stated "I will just cut myself then." I said "no, that isn't necessary." She then stated "you don't want me to cut myself do you?" And I said "no, I don't want that to happen." And she stated, "you tell my case manager I'm going to cut myself if I don't get these glasses." I let her think a little, and then she ended up hanging up on me.
When I got off the phone with her, I contacted her case manager. I just wanted her to know what was going on, and to get some feedback as to what behavioral steps we can take. She was in agreeance with me about the $200 glasses, and advised her care worker had already set up an appointment this week to see an eye doctor and be fitted for glasses. Whether she'll attend, and purchase the glasses, that's another story. But I told her what she had stated about cutting herself, and using emotional manipulation. There was nothing I could do, or the case manager could do, but I advised that I wouldn't be contacting my client, in regards to this issue. I would be waiting to find out what happens after Tuesday.
As soon as I got off the phone, I checked my email, and there was a message from the contact centre. In the message, it was a "I hate consultant DB, I want a male consultant." I just shrugged my shoulders and said to myself "I must now be initiated."
posted by Gaylicious© at Saturday, August 05, 2006
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